¿Te animas a construir el futuro de Latinoamérica? 🚀
En Rappi construimos la SuperApp que cambia la vida de millones de personas cada día. Somos un equipo apasionado por la velocidad, la ejecución y los resultados reales.
Aquí hacemos que las cosas pasen. Si te mueve resolver problemas de escala real, aprender en tiempo récord y ver el impacto de tus ideas en cuestión de días, este es tu lugar.
Rappi is growing fast and needs exceptional talent. We’re looking for a Head of Performance Operations who can turn complex challenges into high-impact opportunities for millions of users across Brazil
El reto
As Head of Operations Performance, you will own the performance of last-mile operations in Brazil, leading the courier network end to end: the balance between supply and demand, delivery quality, service levels, and cost efficiency across all verticals.
Tus desafíos
Strategy, operational efficiency, and service levels (SLA)
Define and sustain Brazil's operational performance strategy, ensuring delivery SLAs: pickup times, total delivery time, on-time order rate, and customer-perceived quality.
Maintain healthy cancellation levels across all verticals, managing fleet capacity against external challenges to secure the supply needed to fulfill nationwide demand.
Raise network productivity: orders per hour, acceptance rate, idle time, and delivery density per courier/area.
Manage cost per order (CPO), balancing incentives, subsidies, and shift coverage to deliver the best cost-to-service.
Lead real-time bottleneck resolution, acting on demand peaks, coverage gaps, and operational exceptions with structured contingency plans.
Standardize and scale processes: define playbooks, rituals, and continuous-improvement initiatives that hold up at national scale.
Data, planning, and capacity
Lead demand forecasting by area, day, and time slot to anticipate supply needs.
Define supply sizing (capacity planning): the required courier base, shift plans, and incentive models to meet demand at the best cost.
Establish operational performance views (daily/weekly), alerts, and tracking rituals for the operation and executive leadership.
Turn data into decisions: identify root causes, simulate scenarios, and prioritize the highest-impact actions for the business.
Define, monitor, and report the operation's OKRs/KPIs to C-level leadership.
Leadership and team management
Lead, develop, and engage a team of coordinators and analysts, including managing operational leaders.
Set priorities, management rituals (dailies, weeklies, reviews), and results-tracking routines.
Operate cross-functionally and with influence across Growth, Product, Support, Commercial, Finance, and Tech.
Serve as the reference point and focal contact for critical operational decisions in the areas/regions under your responsibility.
Serás un gran fit
Strong analytical skills and advanced command of Excel/Google Sheets, executive document creation, and C-level presentations.
SQL knowledge for data extraction and analysis.
Demonstrated history of data- and metrics-driven decision-making.
Ability to thrive in a dynamic environment with a sense of urgency and strong results focus.
Native Portuguese speaker; fluent Spanish and English.
Availability to work on-site in São Paulo, SP, 3x per week.
Perfil Tech
Lo que necesitas dominar
Advanced Excel/Sheets
Power BI / Looker
Basic to intermediate SQL
Google Workspace
Project management
Data analysis
Reporting tools
Lo que te hace diferente
Strong analytical skills and advanced command of Excel/Google Sheets, executive document creation, and C-level presentations.
SQL knowledge for data extraction and analysis.
Demonstrated history of data- and metrics-driven decision-making.
Ability to thrive in a dynamic environment with a sense of urgency and strong results focus.
Native Portuguese speaker; fluent Spanish and English.
Availability to work on-site in São Paulo, SP, 3x per week.
Creemos que nuestro talento merece las mejores herramientas para impactar con propósito.
Brasil 🇧🇷
En Rappi, la diversidad nos hace más fuertes
Creemos que los equipos diversos e inclusivos construyen los mejores productos, y buscamos activamente personas de todos los géneros, edades, orígenes, religiones y orientaciones sexuales. Si quieres construir el futuro de Latinoamérica, tu lugar es aquí.
¿Te unes al equipo? En Rappi, el límite lo pones tú. Si te apasiona aprender en movimiento y construir soluciones que escalan a millones, queremos conocerte.