IconRappi

Are you ready to build the future of Latin America? 🚀

At Rappi, we build the SuperApp that changes the lives of millions of people every day. We are a team driven by speed, execution, and real results.

This is where things happen. If you are excited by solving real-scale problems, learning at record speed, and seeing the impact of your ideas in a matter of days, this is your place.

We are looking for a Logistics Expert to lead the daily execution of Rappi Turbo's logistics operation in MTY, ensuring that the distribution center, middle mile, last mile, and 3PLs operate with a high level of service, speed, and control.

The challenge

Rappi is growing fast and needs exceptional talent. We are looking for a Turbo Supply Chain Lead who transforms complex challenges into impact opportunities for millions of users in LatAm.

Your challenges

Supervise the daily operation of the distribution center: receiving, storage, picking, packing, inventory, and dispatch.
Ensure the daily operational plan is executed on time, with the correct resources and without affecting the service level.
Coordinate mid-mile operations from the DC to dark stores, stores, hubs, or delivery points.
Monitor last-mile operations, ensuring capacity availability, timely fulfillment, and incident resolution.
Manage and follow up daily with 3PLs and logistics providers, ensuring compliance with SLAs, punctuality, quality, and costs.
Monitor key KPIs: OTIF, productivity, fill rate, dispatch times, on-time deliveries, rejections, shrinkage, inventory discrepancies, and route compliance.
Resolve operational issues in real-time: delays, shortages, loading errors, unavailable units, supplier incidents, or service failures.
Ensure operational discipline on the floor: processes, checklists, schedules, safety, order, cleanliness, and good storage practices.
Prepare daily/weekly reports with results, main deviations, root causes, and corrective actions.
Identify improvement opportunities in routes, layout, processes, productivity, costs, and operational control.
Coordinate internal teams, operators, carriers, and external suppliers to ensure the operation is executed with speed and accountability.

You will be a great fit

Experience: 5+ years in similar roles
Education: Completed university degree; postgraduate desirable
English: Intermediate-advanced
Previous experience in retailers, tech startups, e-commerce, or marketplaces
Experience in agile squads and remote-first environments
Attention to detail, organization, and analytical skills.
Leadership, communication, stakeholder management, and influencing skills.

Tech profile

What you need to master

Minimum 5 years of experience in roles related to logistics and operations management.
Experience leading distribution centers in retail and food sectors.
Experience in planning, reconciliation, and inventory control processes.
Experience leading documentation, training, and quality assurance processes.
Experience leading negotiations for outsourced operations and transportation.

What makes you different

Strong execution: makes things happen, doesn't just stay in diagnosis.
Startup mindset: speed, ownership, flexibility, and zero fear of operating in changing environments.
Hands-on: comfortable being on the floor, solving problems, and making quick decisions.
Operational leadership: knows how to coordinate teams, suppliers, and multiple fronts simultaneously.
KPI orientation: understands operational numbers and turns them into concrete actions.
Pressure management: can operate with urgency, demand peaks, and changing priorities without losing control.
Clear communication: quickly aligns internal teams, 3PLs, transportation, and stakeholders.
Logistics judgment: understands warehouse, transportation, inventories, middle mile, last mile, and service level compliance.
Continuous improvement: detects frictions, proposes simple solutions, and executes changes quickly.

We believe our talent deserves the best tools to make an impact with purpose.

Mexico 🇲🇽

At Rappi, diversity makes us stronger

We believe diverse and inclusive teams build the best products, and we actively seek people of all genders, ages, backgrounds, religions, and sexual orientations. If you want to build the future of Latin America, your place is here.

Will you join the team? At Rappi, the limit is the one you set for yourself. If you are excited about learning in motion and building solutions that scale to millions, we want to meet you.

Your challenges

Supervise the daily operation of the distribution center: receiving, storage, picking, packing, inventory, and dispatch.

Ensure the daily operational plan is executed on time, with the correct resources and without affecting the service level.

Coordinate mid-mile operations from the DC to dark stores, stores, hubs, or delivery points.

Monitor last-mile operations, ensuring capacity availability, timely fulfillment, and incident resolution.

Manage and follow up daily with 3PLs and logistics providers, ensuring compliance with SLAs, punctuality, quality, and costs.

Monitor key KPIs: OTIF, productivity, fill rate, dispatch times, on-time deliveries, rejections, shrinkage, inventory discrepancies, and route compliance.

Resolve operational issues in real-time: delays, shortages, loading errors, unavailable units, supplier incidents, or service failures.

Ensure operational discipline on the floor: processes, checklists, schedules, safety, order, cleanliness, and good storage practices.

Prepare daily/weekly reports with results, main deviations, root causes, and corrective actions.

Identify improvement opportunities in routes, layout, processes, productivity, costs, and operational control.

Coordinate internal teams, operators, carriers, and external suppliers to ensure the operation is executed with speed and accountability.

You will be a great fit

Experience: 5+ years in similar roles

Education: Completed university degree; postgraduate desirable

English: Intermediate-advanced

Previous experience in retailers, tech startups, e-commerce, or marketplaces

Experience in agile squads and remote-first environments

Attention to detail, organization, and analytical skills.

Leadership, communication, stakeholder management, and influencing skills.

Tech profile

What you need to master

Minimum 5 years of experience in roles related to logistics and operations management.
Experience leading distribution centers in retail and food sectors.
Experience in planning, reconciliation, and inventory control processes.
Experience leading documentation, training, and quality assurance processes.
Experience leading negotiations for outsourced operations and transportation.

What makes you different

Strong execution: makes things happen, doesn't just stay in diagnosis.
Startup mindset: speed, ownership, flexibility, and zero fear of operating in changing environments.
Hands-on: comfortable being on the floor, solving problems, and making quick decisions.
Operational leadership: knows how to coordinate teams, suppliers, and multiple fronts simultaneously.
KPI orientation: understands operational numbers and turns them into concrete actions.
Pressure management: can operate with urgency, demand peaks, and changing priorities without losing control.
Clear communication: quickly aligns internal teams, 3PLs, transportation, and stakeholders.
Logistics judgment: understands warehouse, transportation, inventories, middle mile, last mile, and service level compliance.
Continuous improvement: detects frictions, proposes simple solutions, and executes changes quickly.