Are you ready to build the future of Latin America? 🚀
At Rappi, we build the SuperApp that changes the lives of millions of people every day. We are a team driven by speed, execution, and real results.
This is where things happen. If you are excited by solving real-scale problems, learning at record speed, and seeing the impact of your ideas in a matter of days, this is your place.
Can you build the largest commercial ecosystem in LatAm? 🌎
The challenge
We are seeking a strategic, results-driven City Manager to lead Rappi’s overall business performance in Querétaro. This role combines commercial leadership, operational excellence, and people management to drive sustainable growth across all business pillars. The RGM is empowered to act as the ultimate owner of the region’s performance, making strategic, data-informed decisions with a high degree of autonomy and accountability.
Your challenges
1. Business Leadership & Regional Ownership
Serve as the final decision-maker across commercial, operational, financial, and talent matters within the region.
Align local strategies with Rappi’s national and global vision.
Own the full P&L and prioritize ROI-driven decisions to maximize margin contribution and long-term sustainability.
2. Performance Management & Acceleration
Lead Querétaro to top-tier performance using City Sequencing metrics:
Quality of service
Assortment depth
Affordability & RappiPro penetration
Sustainable growth across user cohorts
Monitor and improve key operational KPIs: order cancellations, inefficiencies, and fulfillment metrics.
3. Commercial & Strategic Execution
Personally lead high-impact negotiations with top merchant partners on promotions, co-investments, and advertising.
Design and execute pricing and promotional strategies customized to local user behavior and competition.
Launch assortment and activation strategies in key zones to accelerate demand and user engagement.
Execute and validate pricing experiments at a zone level to measure impact and scale results.
4. Cross-Functional Leadership
Lead and inspire high-performing, multidisciplinary local teams (Growth, Ops, Marketing, Commercial).
Foster a culture of accountability, ownership, and collaboration.
Translate central initiatives into localized actions with speed and impact.
Co-create communication strategies to maximize offer visibility: banners, push notifications, ads, etc.
5. Analytical & Strategic Decision-Making
Conduct deep data analysis to justify investments and prioritize initiatives.
Build business cases for growth initiatives and optimize resource allocation.
Track competitive dynamics, user behavior, and merchant performance to adjust local strategy.
You will be a great fit
Desired Qualifications & Profile
Experience:
7+ years of professional experience, with at least 3 years in commercial leadership roles.
Proven track record in managing cross-functional teams and leading business units end-to-end.
Experience in both fast-paced startups and structured corporate environments is a plus.
Tech profile
What you need to master
Skills:
Strong data analysis and business modeling capabilities.
Excellent negotiation, communication, and stakeholder management skills.
Strategic thinker with a hands-on, entrepreneurial mindset.
Language:
Bilingual (Spanish and English), B2–C1 level required.
Bonus Skills (Nice to Have)
Familiarity with logistics, delivery operations, or consumer tech platforms.
Experience managing complex P&Ls and multiple business levers simultaneously.
Understanding of growth marketing levers and merchant performance strategies.
What makes you different
End-to-End Ownership: You don’t just lead growth — you own the region’s entire business, from execution to profitability.
Frontline + Strategic: You are equally comfortable in merchant meetings as you are in strategic planning sessions.
Results Over Effort: Disciplined growth with a laser focus on high-impact, cost-justified actions.
Empowered but Accountable: Rappi gives you tools, data, and autonomy — you deliver execution, leadership, and results.
We believe our talent deserves the best tools to make an impact with purpose.
Mexico 🇲🇽
At Rappi, diversity makes us stronger
We believe diverse and inclusive teams build the best products, and we actively seek people of all genders, ages, backgrounds, religions, and sexual orientations. If you want to build the future of Latin America, your place is here.
Will you join the team? At Rappi, the limit is the one you set for yourself. If you are excited about learning in motion and building solutions that scale to millions, we want to meet you.