Are you ready to build the future of Latin America? 🚀
At Rappi, we build the SuperApp that changes the lives of millions of people every day. We are a team driven by speed, execution, and real results.
This is where things happen. If you are excited by solving real-scale problems, learning at record speed, and seeing the impact of your ideas in a matter of days, this is your place.
Want to build the systems that move millions of people every day? 🛠️
The challenge
At Rappi, we don't just write code — we build the infrastructure that supports millions of daily transactions across 9 LatAm countries. We're looking for a Tech Support Engineer I who wants to solve real-scale problems.
Your challenges
Execute assigned tasks with growing quality
Learn team processes and tools
Collaborate with team members to deliver results
Document processes and learnings
Participate in team meetings and rituals
You will be a great fit
Experience: 1-3 years in similar roles
Education: University degree completed; postgraduate desirable
English: Basic-intermediate
Previous experience in tech startups, e-commerce, or marketplaces (desirable)
Experience in agile squads and remote-first environments (desirable)
Tech profile
What you need to master
Hardware (computer equipment diagnostics and repair)
PC and laptop assembly, preventive and corrective maintenance
Operating systems (Windows, macOS) | Installation and configuration
Office software (Microsoft 365, Google Workspace)
Ticket management and help desk (Jira Service Management, Zendesk)
Access and password management (MFA, account resets)
IT inventory and asset management
MDM and device deployment (ManageEngine) | Basic
Technical documentation and knowledge base (Confluence)
Antivirus and endpoint security (best practices, malware removal)
Python programming. | Intermediate
API implementation in development. | Intermediate
Use of artificial intelligence in development. | Intermediate
Knowledge of relational and non-relational databases. | Intermediate
Knowledge of development in production environments. | Intermediate
What makes you different
Ownership & Accountability
Result Orientation
Collaboration & Teamwork
Adaptability & Learning Agility
Growth Mindset
Resilience & Perseverance
Customer / User Centricity
We believe our talent deserves the best tools to make an impact with purpose.
Colombia 🇨🇴
At Rappi, diversity makes us stronger
We believe diverse and inclusive teams build the best products, and we actively seek people of all genders, ages, backgrounds, religions, and sexual orientations. If you want to build the future of Latin America, your place is here.
Will you join the team? At Rappi, the limit is the one you set for yourself. If you are excited about learning in motion and building solutions that scale to millions, we want to meet you.